Engineering Solution of a Basic Call-Center Model
نویسندگان
چکیده
منابع مشابه
Engineering Solution of a Basic Call-Center Model
An algorithm is developed to rapidly compute approximations for all the standard steadystate performance measures in the basic call-center queueing model M/GI/s/r+GI, which has a Poisson arrival process, IID service times with a general distribution, s servers, r extra waiting spaces and IID customer abandonment times with a general distribution. Empirical studies indicate that the service-time...
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ژورنال
عنوان ژورنال: Management Science
سال: 2005
ISSN: 0025-1909,1526-5501
DOI: 10.1287/mnsc.1040.0302